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We want you to love your Solar Skull Stakes!

Refund Policy

Effective date: August 4, 2026

At Solyra® Skull Stake, we want you to be completely satisfied with your purchase of our Solar Skull Stakes. If for any reason you are not, we offer a straightforward refund and return process.

1. 30-Day Return Window

You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error may not be eligible for a full refund.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@solyraskullstake.com within 30 days of delivery.
  2. Provide your order number and a brief explanation of why you wish to return the item.
  3. Our team will review your request and, if eligible, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
  4. Please do not send your item back without an RMA number, as it may delay or prevent your refund.

3. Return Shipping Costs

The customer is responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the return is due to a damaged or defective item (see section 5).

We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Refund Method and Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive the returned item. The actual time for the refund to appear on your statement may vary depending on your bank or payment processor.

5. Damaged or Defective Items

If you receive a damaged or defective Solar Skull Stake, please contact us immediately at support@solyraskullstake.com within 7 days of delivery. We will gladly offer you a free replacement or a full refund, including any original shipping costs. We may request photographic evidence of the damage or defect. In such cases, we will cover the return shipping costs if a return is required.

6. Non-Returnable Items

Certain types of items cannot be returned. These include:

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyraskullstake.com to arrange the exchange process.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@solyraskullstake.com.

9. Contact Us

If you have any questions about our Refund Policy, please contact us: